A faith-based, nonprofit health system operating across multiple states needed a way to provide consistent spiritual care in a 150-bed hospital that includes onsite ambulatory clinics and specialty treatment centers. Like many hospitals, they lacked staff chaplain coverage on nights and weekends—yet the nursing team continued to see patients in emotional or spiritual distress during off-hours, especially following difficult diagnoses, losses, and end-of-life conversations.
At the same time, the organization remained committed to meeting both patient needs and system-level quality goals, including patient experience (CAHPS), health equity, and holistic care standards required by The Joint Commission.
They turned to SpirituWell to ensure 24/7 access to high-quality, compassionate chaplaincy—without compromising on clinical integration, documentation, or responsiveness. Referrals flow directly from nursing staff, giving patients and families access to professional spiritual support when it’s needed most.
